Refund and Returns Policy

Last Updated: 25 September 2026

At Adfusion Graphics PVT Ltd., many of our products are personalized and customized according to the customer’s requirements. Because customized products are specially prepared for individual orders, our return and refund policy is designed accordingly.

Please read this policy carefully before placing an order.

1. Prepaid Orders Only

Adfusion Graphics accepts prepaid orders only.

We currently accept online payments through available payment methods such as:

  • UPI
  • Debit/Credit Cards
  • Other payment options made available through our payment gateway

Cash on Delivery (COD) is not available. An order is considered confirmed only after successful payment.

2. Return Policy

Customized / Personalized Products

Customized and personalized products are non-returnable and non-refundable once the order has been confirmed and customization/production has started.

This includes products customized with:

  • Names
  • Text
  • Dates
  • Photographs
  • Logos
  • Designs
  • Other customer-provided details

Since materials and resources may be specifically used for preparing the customer’s customized product, returns are generally not accepted for change of mind, personal preference or incorrect customization details provided by the customer.

Non-Customized Products

Non-customized products are also non-returnable under our current return policy. However, this does not affect any rights or remedies that cannot legally be excluded under applicable law.

3. Incorrect Customization Details

The customer is responsible for checking all customization details before placing the order.

This includes:

  • Spelling
  • Names
  • Dates
  • Photos
  • Logos
  • Text
  • Design instructions

Adfusion Graphics will not be responsible for mistakes caused by incorrect information provided by the customer. Once an order has entered the customization/production process, changes to customization details cannot normally be made.

4. Cancellation Policy

Customers may request cancellation within 2 hours of placing the order. The cancellation request must be communicated to our team through our available contact/WhatsApp details and must be confirmed by Adfusion Graphics. After 2 hours, or once customization/production has started, cancellation may not be accepted.

5. Damaged Product

If a product arrives damaged, the customer must contact us within 2 hours of delivery.

The customer should provide:

  • Order number/details
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A clear unboxing video

Unboxing Video Is Mandatory

For damaged-product claims, an unboxing video is required. The video should preferably begin before opening the package and clearly show the package, packaging condition and product while it is being removed. Claims without sufficient evidence may not be eligible for replacement, subject to verification.

6. Wrong or Defective Product

If the customer receives:

  • The wrong product, or
  • A product that is defective due to an issue attributable to Adfusion Graphics,

the customer may be eligible for a replacement after verification.

The customer must contact us within 2 hours of delivery and provide the required photographs, video and order details. After verification, if the issue is confirmed to be attributable to Adfusion Graphics, a replacement will be arranged.

7. Refunds

Refunds are not provided for normal returns, because our products are non-returnable.

However, a refund may be considered in applicable situations where:

  • An order is eligible for cancellation within the permitted cancellation period; or
  • A refund is specifically approved by Adfusion Graphics; or
  • A refund is required under applicable law.

For an approved refund, the amount and refund method will depend on the circumstances of the order.

8. RTO (Return to Origin) Refund

If an order is returned to origin (RTO) because of circumstances such as:

  • Customer refusing delivery
  • Incorrect or incomplete address
  • Customer unavailable for delivery
  • Repeated unsuccessful delivery attempts
  • Other customer-side reasons resulting in the parcel being returned

the eligible refund will be processed after deducting applicable shipping, return shipping and processing charges.

The remaining eligible amount will be refunded through the applicable payment/refund method.

9. Refund Processing

Once a refund has been approved, the refund will be initiated through the applicable payment/refund method. The time taken for the amount to reflect in the customer’s bank account or payment method may depend on the payment gateway and the customer’s bank/payment provider. Adfusion Graphics is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been initiated.

10. Replacement Process

For an approved wrong, defective or damaged product claim:

  1. Customer contacts Adfusion Graphics within the specified time.
  2. Customer provides order details, photographs and required unboxing video.
  3. Our team reviews the claim.
  4. If the claim is approved, replacement is arranged.
  5. Replacement delivery is subject to product availability and logistics.

A replacement will only be provided after verification of the reported issue.

11. Delivery Timeline

Adfusion Graphics provides PAN India delivery. The usual delivery timeline is approximately:

3–7 working days

Delivery time may vary depending on the customer’s pincode, courier availability, product and customization requirements The delivery timeline is an estimated timeframe and is not a guaranteed delivery date.

12. Customer Responsibility

Before placing an order, customers should carefully verify:

  • Name
  • Address
  • Mobile number
  • Pincode
  • Product selection
  • Customization details
  • Photos
  • Logos
  • Text
  • Other order information

Adfusion Graphics will not be responsible for issues caused by incorrect information submitted by the customer.

13. Policy Exceptions

In exceptional cases, Adfusion Graphics may review an issue individually and may provide a replacement or refund at its discretion where appropriate. Any such exception does not automatically create a general return or refund right for future orders. Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

14. Contact Us

For return, refund, cancellation, damaged-product or replacement-related queries, contact us:

Adfusion Graphics PVT Ltd.
Address: C2, Second Floor, Patparganj Industrial Area, Delhi
Email: adfusionpvtltd@gmail.com
Phone / WhatsApp: 6002458889

Important: Please contact us as soon as possible after delivery if there is any issue with your order, especially because damage/wrong-product complaints must be reported within 2 hours of delivery.