Terms & Conditions

Last Updated: 25 September 2026

Welcome to Adfusion Graphics PVT Ltd. By accessing or using our website and placing an order, you agree to the Terms & Conditions mentioned below. Please read these terms carefully before purchasing our products.

1. About Our Products

Adfusion Graphics provides personalized, customized, home décor, gifting, business display and other related products Many of our products are made or customized according to the customer’s requirements, including names, text, photographs, logos, designs and other personalization details. Product images shown on the website are for representation purposes. Minor variations in colour, texture, finish or appearance may occur due to photography, screen settings, material characteristics or the customization process.

2. Payment Terms

  • Prepaid orders only.
  • Cash on Delivery (COD) is not available.
  • We currently accept online payments through available payment options such as UPI and Cards.
  • An order will be considered confirmed only after successful payment.
  • Orders will be processed for customization/production after payment confirmation.
  • If payment is unsuccessful or incomplete, the order will not be considered confirmed.

3. Customization

Customers may be required to provide details such as:

  • Name
  • Text
  • Photograph
  • Logo
  • Design/reference
  • Other customization instructions

Customers are responsible for providing correct spelling, names, dates, photographs, logos and other customization information Adfusion Graphics will not be responsible for errors resulting from incorrect information provided by the customer.

Important

Once an order has entered the customization/production process, changes to customization details may not be possible. Customers are requested to carefully verify all information before completing their order.

4. Cancellation Policy

A customer may request cancellation of an order within 2 hours of placing the order. Cancellation requests must be communicated to Adfusion Graphics through the available contact/WhatsApp details and must be confirmed by our team. After the applicable cancellation period or once customization/production has started, cancellation may not be accepted. For customized products, cancellation after production/customization has started may not be possible because materials and resources may already have been used specifically for the customer’s order.

5. Return Policy

Customized Products

Customized/personalized products are non-returnable because they are specially prepared according to the customer’s requirements and the materials used for customization are consumed specifically for that order.

Non-Customized Products

Non-customized products are also non-returnable under our current return policy. However, this policy does not affect any rights or remedies that cannot legally be excluded under applicable law.

6. Damaged Products

If a product arrives damaged, the customer must contact Adfusion Graphics within 2 hours of delivery.

To help us verify the issue, the customer must provide:

  • Clear photographs of the damaged product
  • Photographs of the packaging
  • Relevant order details
  • Unboxing video

Unboxing Video Requirement

For damage-related claims, an unboxing video is mandatory. The video should ideally show the package from the time it is received/opened until the product is fully revealed. Claims without the required evidence may not be eligible for replacement, subject to verification.

7. Wrong or Defective Products

If the customer receives a product that is wrong or defective due to an error attributable to Adfusion Graphics, the product may be eligible for replacement after verification. Customers must contact us within the specified complaint period and provide the required photographs, videos and order information. Replacement will be processed after the issue has been reviewed and verified by our team.

8. Delivery Policy

Adfusion Graphics provides delivery across India (PAN India).

The estimated delivery time is generally:

3–7 working days

Delivery time may vary depending on:

  • Customer’s pincode
  • Delivery location
  • Courier availability
  • Product/customization requirements
  • Operational or logistical circumstances
  • Unforeseen delays

The estimated delivery timeline is not a guaranteed delivery date.

9. Customization Processing Time

Customization/production time may vary depending on the product and the customization requirements. The applicable processing time may be communicated to the customer during the ordering process or through our customer support team. Delivery time should be considered separately from customization/production time.

10. Shipping & Courier

Orders are shipped through our available logistics/courier partners. Once an order has been handed over to the courier, delivery is subject to the courier company’s operational processes. Adfusion Graphics will make reasonable efforts to assist customers in case of delivery-related issues.

11. RTO (Return to Origin)

An order may be marked as RTO (Return to Origin) in situations such as:

  • Customer refusing delivery
  • Incorrect/incomplete address
  • Customer being unavailable for delivery
  • Repeated unsuccessful delivery attempts
  • Other circumstances resulting in the courier returning the parcel

For eligible RTO orders, the refund will be processed after deduction of applicable shipping, return shipping and/or processing charges. The remaining eligible amount will be refunded to the customer through the applicable payment/refund method.

12. Product Availability

Product availability may change from time to time. If an ordered product becomes unavailable due to unforeseen circumstances, Adfusion Graphics may contact the customer regarding an alternative product, revised processing timeline or applicable refund.

13. Product Pricing

All product prices displayed on the website are subject to change. However, once an order has been successfully confirmed and paid for, the confirmed order price will generally remain applicable to that order, subject to correction of any genuine technical or pricing error.

14. Offers & Discounts

Promotional offers, discounts and coupon codes may be subject to specific terms and conditions. Unless specifically stated otherwise, promotional offers may not be combined with other offers or discounts. Adfusion Graphics reserves the right to modify, suspend or discontinue promotional offers at any time.

15. Customer Reviews

Customers may be invited to submit reviews or feedback about their purchasing experience or products. By submitting a review, the customer confirms that the content is their own and does not knowingly violate the rights of another person or entity. Adfusion Graphics may display customer reviews on its website or related platforms for informational purposes.

16. Customer Photos, Logos & Content

Customers may provide photographs, logos, names, text or other material for the purpose of customization. The customer is responsible for ensuring that they have the necessary rights or permission to provide such content for customization. Customer-provided photos, logos or other customization materials will be used primarily for fulfilling the customer’s order and will not be intentionally used for marketing purposes without appropriate permission.

17. Website Information

We make reasonable efforts to keep product information, descriptions, images, prices and availability accurate.

However, minor differences may occur due to:

  • Screen/display settings
  • Photography and lighting
  • Product materials
  • Handmade/customization processes
  • Design or production variations

Such minor variations do not necessarily constitute a product defect.

18. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Brand name
  • Graphics
  • Images
  • Product descriptions
  • Website design
  • Text
  • Other original content

may be protected by applicable intellectual-property laws. Unauthorized copying, reproduction, modification or commercial use of website content is prohibited without prior permission.

19. Website Use

Customers agree not to misuse the website or attempt to:

  • Gain unauthorized access
  • Interfere with website functionality
  • Upload malicious content
  • Use the website for fraudulent activities
  • Attempt to compromise website security

We reserve the right to restrict or terminate access where necessary to protect the website and its users.

20. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising and other operational purposes. Payments are processed through our available payment service provider, including Razorpay. Shipping and logistics may be handled through third-party courier/logistics services. The use of such services may also be subject to the respective third party’s terms and policies.

21. Privacy

Customer information is handled in accordance with our Privacy Policy. By using our website and placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy for purposes such as order processing, customization, payment, delivery, customer support, analytics and advertising where applicable.

22. Limitation of Liability

Adfusion Graphics will make reasonable efforts to provide products and services as described on the website. However, we shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, operational disruptions or other unforeseen circumstances. Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

23. Changes to These Terms

Adfusion Graphics reserves the right to update or modify these Terms & Conditions when necessary. Any updated version will be published on this page with the revised Last Updated date. Customers are encouraged to review these Terms & Conditions periodically.

24. Contact Us

For questions regarding orders, customization, cancellation, damaged products, replacement or other concerns, please contact us:

Adfusion Graphics PVT Ltd.
Address: C2, Second Floor, Patparganj Industrial Area, Delhi
Email: adfusionpvtltd@gmail.com
Phone / WhatsApp: 6002458889